At SurePact, we strive to continuously improve. To make our platform the best it can be, we need your help! We genuinely value your input and feedback and do our utmost to actively listen to our customers, team members, and prospects. And your insights are crucial to help us identify essential features, pain points, and opportunities.
To that end, we’ve made it super easy to provide feedback.
Note: Sending feedback isn’t quite the same as contacting support for product help. Feedback includes suggestions for UI improvements that would make your lives (and presumably the lives of others!) easier when using our platform.
While on any SurePact screen, notice the little yellow Help icon in the lower right corner. From the menu that pops up, click Product Feedback.
You can either click Open in Portal to enter your feedback on a web page or use this window widget to submit the same details within SurePact.
Enter a brief title, along with a detailed description. It helps us immensely to see the issue, so please include any images or screenshots!
Complete as many other fields as possible, then click Submit Request at the bottom. This will generate your very own feedback reference number.
Here’s what happens next:
- All newly submitted requests have "Awaiting Feedback" status. We encourage engagement, votes, and comments to understand demand and alignment with our objectives better.
- Our Product Teams regularly convene to discuss your feedback, prioritise the most pressing matters, and incorporate them into our strategic planning. You should expect timely status updates as we move forward.
- When your feedback has been reviewed, its status will be updated to On Roadmap, In Development or Declined. We'll always provide transparent explanations for these status changes.
- If / when any changes or enhancements have been made to the SurePact Product, we will run a product release and notify you promptly of any changes!
On the Feedback Dashboard, you can also see suggestions from other users and responses from the SurePact team. You can also make suggestions from here.
If you notice a suggestion you agree with, clicking the I Want This (👍) icon will make us pay even closer attention! There’s also an I’m Not Interested (💤) icon for suggestions that do not pique your interest.
Double-click to open the feedback suggestion, and if you'd like to subscribe, simply click on the ✉️ Subscribe to this icon for updates.
Or, if you want to chime in with your own comments or ideas regarding this Feedback suggestion, you’re welcome to join the discussion!
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